WDK Uninstall/Reinstall problem

Ok, here is the story

I thought it would be smart (yeah, right) to upgrade my DA, Webtop and WDK installation from 5.3SP5 to SP6.

So far so good.

The problem is that I have a 3rd party app that won't work anymore

Still being smart (!http://community.emc.com/images/emoticons/laugh.gif! ), I thought, whatever, I uninstalled everything, rebooted and then I reinstalled 5.3 SP5

DA: No problems

Webtop: No problems

WDK: Ouch. it says that it is already installed (Sp6) so I can't install it. The thing is that in the Add/Remove programs in Windowz (yeah, I know....), it doesn't show anymore.

Of course, I thought I'd be smarter than Windowz and installed the Windowz installer tool I got from the MSDN that I already used for some other similar problems. Guess what, still no WDK in the list so I can't clean it up.

Any suggestions (short from reinstalling windowz all together) ?

TIA

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dctm

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mszurap

Documentum maintains it's own "registry" what products are installed on a system. The magic file is called "vpd.properties" and it is located in C:\Windows or in Solaris/Linux/AIX systems under the users home directory. On windows of course there is the Windows registry too, but if you only delete the entries from it, this vpd.properties will still contain what version of a product is installed.

Delete that file in such cases and you won't have to reinstall your whole machine.

Mike

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Pie

The application installer is most likely finding some remnant of the previous installation. There are a couple of places to look.

First look in "C:\Program Files\Documentum\_uninst". The 5.3 installers leave a trail here.

I also check the registry, but I think your tool may take care of that for you. "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall" is the location to look. I don't have the WDK sub-key, but the ones for Administrator and Webtop were nice GUIDs with no brackets.

If that fails, time for global search of your registry and file system for "WDK". Good luck.

-Pie

BTMSoftware

Been there done that, even uninstalled Tomcat and reinstall it. No go. Tough, I'll leave without WDK on this machine (at least until I can upgrade it which won;t be long)

PK4D

If you are uninstalling all Documentum software on the machine, it may be helpful to clean up Documentum folders, Documentum registry entries, and reboot the machine before you start installing the next version.

In the past, I have needed to use this approach for the desktop clients such as DAB. It has always worked for me.

nick

I too have had problems with installations before. Sometimes when you uninstall everything, clear up the c:/programfiles/documentum directory and restart, everything is normal and you can start installing it back again and sometimes i had to go to the extreme of formatting the drive just because of the frustration after having done everything possible to cleanup.

BTMSoftware

Nick, PK4D

Been there, done that

All, Forget it. I upgraded. No more problems

BTMSoftware

Ok people, I mark this one as answered even though it isn't since the problem is gone as I upgraded.

Thanx for trying anyways

mszurap

Delete that file in such cases and you won't have to reinstall your whole machine.

Mike

BTMSoftware

Mike,

You're the man.

I actually didn't delete the file but just removed all references to WDK in it and now I can install again

Thanx a lot