Could_not_get_the_pass_phrase

tvaughan

I couldn't find any info about the access_log's error message "Could_not_get_the_pass_phrase" in devnet, support or google, so I'm posting this experience for future suffers in the hopes that if they search for it, they'll see this solution:

I had an TS 5.5.2 SP1 machine running on Solaris 2.8 connecting to NDS' LDAP implementation for user names and groups. There was a wicked LDAP crash, and I backed the Solaris box and TeamSite out of LDAP.

I mistakenly changed the uid of the user "iwui" in the /etc/passwd file (long story) and rebooted the entire Solaris server.

When the server came back up, TeamSite started up, mounted /iwmnt, etc and started the iwwebd process like it should. However, when you logged in to the TS GUI, it would authenticate you and think about displaying your "To Do" list for a second, and then **** out. The on-screen error message said something about "Internal Server Error, contact your Interwoven Administrator."

The only useful message logged was in the iwui/access_log file where I saw:

access_log:172.24.23.29 - - [18/Dec/2002:15:00:17 -0500] "GET /iw-bin/iwwftodo.cgi?
session=Could_not_get_the_pass_phrase&has_applet_support=true&iw_locale=en HTTP/1.1" 500 596

I discovered my error with having the iwui account configured with the wrong uid, so I changed it back and ran iwreset -a.

I got the same error after the iwreset, so I did a hard stop with the /etc/init.d/iw.server stop command. That still didn't work, so I rebooted the Solaris machine and then the problem was resolved.

Tom