Report Center Installation Issue

Shivangi Malot

Hi
I am facing following issue while installing report center in installer.log

The installer stops after a point saying "Error during Installation" with following log in installer.log.

Please suggest

"2011-12-07 16:51:24,221 INFO com.interwoven.wcm.install.framework.util.MakePropertyFileAction - The Properties file is =>D:\Interwoven\iwinstall\private\config\installer.properties
2011-12-07 16:51:24,221 DEBUG com.interwoven.wcm.install.framework.util.MakePropertyFileAction - IW_INSTALL_TARGET_DIR: \Interwoven
2011-12-07 16:51:24,221 DEBUG com.interwoven.wcm.install.framework.util.MakePropertyFileAction - IRHOST:
2011-12-07 16:51:24,221 DEBUG com.interwoven.wcm.install.framework.util.MakePropertyFileAction - IRPORT:
2011-12-07 16:51:24,221 DEBUG com.interwoven.wcm.install.framework.util.MakePropertyFileAction - key =>IWOVREGISTRY_STRATEGY
2011-12-07 16:51:24,221 DEBUG com.interwoven.wcm.install.framework.util.MakePropertyFileAction - value =>SKIP_INSTALLATION
2011-12-07 16:51:24,221 DEBUG com.interwoven.wcm.install.framework.util.MakePropertyFileAction - key =>INSTALLTYPE
2011-12-07 16:51:24,221 DEBUG com.interwoven.wcm.install.framework.util.MakePropertyFileAction - value =>INSTALL
2011-12-07 16:51:24,221 DEBUG com.interwoven.wcm.install.framework.util.MakePropertyFileAction - key =>COMPONENT_UNIQUE_IDLIST
2011-12-07 16:51:24,221 DEBUG com.interwoven.wcm.install.framework.util.MakePropertyFileAction - value =>pkg: n[ReportCenter], v[7.2.1.0.0], i[false], cat[Web Content Management]
2011-12-07 16:51:24,236 INFO com.interwoven.wcm.install.framework.panels.SelectInstallDirPanel - JAVA_HOME C:\Program Files\Java\jdk1.6.0_23;
2011-12-07 16:51:24,236 INFO com.interwoven.wcm.install.framework.panels.SelectInstallDirPanel - java.home C:\Documents and Settings\Administrator\Local Settings\Temp\I1323256665\Windows\resource\jre
2011-12-07 16:51:24,236 INFO com.interwoven.wcm.install.framework.panels.SelectInstallDirPanel - $lax.nl.env.JAVA_HOME$ C:\Program Files\Java\jdk1.6.0_23;
2011-12-07 16:51:24,236 INFO com.interwoven.wcm.install.framework.panels.SelectInstallDirPanel - IW_JAVA_HOME C:\Program Files\Java\jdk1.6.0_23;
2011-12-07 16:51:27,330 INFO com.interwoven.wcm.install.framework.panels.CheckMetadata - install: building config panel list.
2011-12-07 16:51:27,424 INFO com.interwoven.wcm.install.framework.panels.CheckMetadata - install: config panel list complete, size: 3
2011-12-07 16:51:27,424 INFO com.interwoven.wcm.install.framework.panels.CheckMetadata - install: initializing panel info....
2011-12-07 16:51:27,424 DEBUG com.interwoven.wcm.install.framework.panels.CheckMetadata - install: NEXT clicked. pnum: 0
2011-12-07 16:51:27,424 INFO com.interwoven.wcm.install.framework.panels.CheckMetadata - install: config panel list size: 3
2011-12-07 16:51:27,440 INFO com.interwoven.wcm.install.framework.panels.CheckMetadata - install: current panel name: InputPanelWith6RadioButtons, panel index: 1
2011-12-07 16:51:27,440 INFO com.interwoven.wcm.install.framework.panels.CheckMetadata - inputPanelMungeClassName is com.interwoven.wcm.advancerptctr.install.MungeDBTypePanelMetadata
2011-12-07 16:51:27,440 INFO com.interwoven.wcm.install.framework.panels.CheckMetadata - panelStatus inactive
2011-12-07 16:51:27,471 INFO com.interwoven.wcm.service.iwovregistry.adaptorclients.DBInfoAdaptorClient - ClientId is not found. Authenticating based on ServiceId
2011-12-07 16:51:27,502 DEBUG com.interwoven.wcm.service.iwovregistry.common.RequestProcessor - Serialized context = DBInfo69b3edb6-34e0-43c1-9ce4-a4e5e937b57fnullgetDBInfoByNameRESTfalseCommonServices
2011-12-07 16:51:27,502 DEBUG com.interwoven.wcm.service.iwovregistry.common.RequestProcessor - Pre proccessed request message :: falseDBInfo69b3edb6-34e0-43c1-9ce4-a4e5e937b57fnullgetDBInfoByNameRESTfalseCommonServices
2011-12-07 16:51:27,502 DEBUG com.interwoven.wcm.service.iwovregistry.factory.ConfigRemoteFactory - isSecure :: false
2011-12-07 16:51:27,502 DEBUG com.interwoven.wcm.service.iwovregistry.factory.ConfigRemoteFactory - Using HTTP Communication
2011-12-07 16:51:27,502 DEBUG com.interwoven.wcm.service.iwovregistry.factory.ConfigRemoteFactory - Using REST Protocol
2011-12-07 16:51:27,502 DEBUG com.interwoven.wcm.service.iwovregistry.factory.ConfigRemoteFactory - serviceURL :: http://localhost:8080/iw-registry/restservice/execute/
2011-12-07 16:51:27,518 DEBUG com.interwoven.wcm.service.iwovregistry.factory.ConfigRemoteFactory - TimeOut and MaxRetry values from clientcontext
2011-12-07 16:51:27,518 DEBUG com.interwoven.wcm.service.iwovregistry.factory.ConfigRemoteFactory - TimeOut :: -1
2011-12-07 16:51:27,518 DEBUG com.interwoven.wcm.service.iwovregistry.factory.ConfigRemoteFactory - maxRetry :: -1
2011-12-07 16:51:27,518 DEBUG org.apache.commons.httpclient.params.DefaultHttpParams - Set parameter http.socket.timeout = 0
2011-12-07 16:51:27,518 DEBUG org.apache.commons.httpclient.params.DefaultHttpParams - Set parameter http.method.retry-handler = com.interwoven.wcm.service.iwovregistry.factory.ConfigRemoteFactory$1@c52af8
2011-12-07 16:51:27,518 DEBUG com.interwoven.wcm.service.iwovregistry.factory.ConfigRemoteFactory - Final TimeOut and MaxRetry values
2011-12-07 16:51:27,518 DEBUG com.interwoven.wcm.service.iwovregistry.factory.ConfigRemoteFactory - TimeOut :: 0
2011-12-07 16:51:27,518 DEBUG com.interwoven.wcm.service.iwovregistry.factory.ConfigRemoteFactory - maxRetry :: 3
2011-12-07 16:51:27,518 DEBUG org.apache.commons.httpclient.HttpConnection - Open connection to localhost:8080
2011-12-07 16:51:27,533 DEBUG httpclient.wire.header - >> "POST /iw-registry/restservice/execute/ HTTP/1.1[\r][\n]"
2011-12-07 16:51:27,533 DEBUG org.apache.commons.httpclient.HttpMethodBase - Adding Host request header
2011-12-07 16:51:27,533 DEBUG httpclient.wire.header - >> "User-Agent: Jakarta Commons-HttpClient/3.1[\r][\n]"
2011-12-07 16:51:27,533 DEBUG httpclient.wire.header - >> "Host: localhost:8080[\r][\n]"
2011-12-07 16:51:27,533 DEBUG httpclient.wire.header - >> "Content-Length: 386[\r][\n]"
2011-12-07 16:51:27,533 DEBUG httpclient.wire.header - >> "Content-Type: text/xml; charset=ISO-8859-1[\r][\n]"
2011-12-07 16:51:27,533 DEBUG httpclient.wire.header - >> "[\r][\n]"
2011-12-07 16:51:27,533 DEBUG httpclient.wire.content - >> "falseDBInfo69b3edb6-34e0-43c1-9ce4-a4e5e937b57fnullgetDBInfoByNameRESTfalseCommonServices"
2011-12-07 16:51:27,565 DEBUG org.apache.commons.httpclient.methods.EntityEnclosingMethod - Request body sent
2011-12-07 16:51:27,690 DEBUG httpclient.wire.header - << "HTTP/1.1 500 Internal Server Error[\r][\n]"
2011-12-07 16:51:27,690 DEBUG httpclient.wire.header - << "HTTP/1.1 500 Internal Server Error[\r][\n]"
2011-12-07 16:51:27,690 DEBUG httpclient.wire.header - << "Server: Apache-Coyote/1.1[\r][\n]"
2011-12-07 16:51:27,690 DEBUG httpclient.wire.header - << "X-Powered-By: Servlet 2.4; JBoss-4.2.3.GA (build: SVNTag=JBoss_4_2_3_GA date=200807181439)/JBossWeb-2.0[\r][\n]"
2011-12-07 16:51:27,690 DEBUG httpclient.wire.header - << "Content-Type: text/xml;charset=ISO-8859-1[\r][\n]"
2011-12-07 16:51:27,690 DEBUG httpclient.wire.header - << "Content-Length: 280[\r][\n]"
2011-12-07 16:51:27,690 DEBUG httpclient.wire.header - << "Date: Wed, 07 Dec 2011 11:21:27 GMT[\r][\n]"
2011-12-07 16:51:27,690 DEBUG httpclient.wire.header - << "Connection: close[\r][\n]"
2011-12-07 16:51:27,690 DEBUG httpclient.wire.header - << "[\r][\n]"
2011-12-07 16:51:27,690 DEBUG org.apache.commons.httpclient.HttpMethodBase - Buffering response body
2011-12-07 16:51:27,690 DEBUG httpclient.wire.content - << "com.interwoven.wcm.service.iwovregistry.common.ConfigException: Invalid ServiceId/ClientId - Authentication failed"
2011-12-07 16:51:27,690 DEBUG org.apache.commons.httpclient.HttpMethodBase - Should close connection in response to directive: close
2011-12-07 16:51:27,690 DEBUG org.apache.commons.httpclient.HttpConnection - Releasing connection back to connection manager.
2011-12-07 16:51:27,690 DEBUG com.interwoven.wcm.service.iwovregistry.factory.ConfigRemoteFactory - Response status code: 500
2011-12-07 16:51:27,690 DEBUG com.interwoven.wcm.service.iwovregistry.factory.ConfigRemoteFactory - Response body: :: com.interwoven.wcm.service.iwovregistry.common.ConfigException: Invalid ServiceId/ClientId - Authentication failed
2011-12-07 16:51:27,705 INFO com.interwoven.wcm.install.framework.IwovRegistryFacade - error in getting DB info from IR
com.interwoven.wcm.service.iwovregistry.common.ConfigException: Invalid ServiceId/ClientId - Authentication failed
at com.interwoven.wcm.service.iwovregistry.factory.ConfigRemoteFactory.executeServiceRestRequest(ConfigRemoteFactory.java:363)
at com.interwoven.wcm.service.iwovregistry.factory.ConfigRemoteFactory.executeServiceRequest(ConfigRemoteFactory.java:432)
at com.interwoven.wcm.service.iwovregistry.adaptorclients.DBInfoAdaptorClient.getDBInfoByName(DBInfoAdaptorClient.java:229)
at com.interwoven.wcm.install.framework.IwovRegistryFacade.getDBConnectionInfoFromIR(IwovRegistryFacade.java:413)
at com.interwoven.wcm.install.framework.ia.InstallerCallback.getDBConnectionInfoFromIR(InstallerCallback.java:737)
at com.interwoven.wcm.installutils.DBConnectionLocator.getDBConnectionInfo(DBConnectionLocator.java:219)
at com.interwoven.wcm.advancerptctr.install.MungeDBTypePanelMetadata.mungeInputPanelMetadata(MungeDBTypePanelMetadata.java:87)
at com.interwoven.wcm.install.framework.panels.CheckMetadata.input6RadioButtons(CheckMetadata.java:2591)
at com.interwoven.wcm.install.framework.panels.CheckMetadata.executePanelControl(CheckMetadata.java:332)
at com.interwoven.wcm.install.framework.panels.CheckMetadata.install(CheckMetadata.java:264)
at com.zerog.ia.installer.actions.CustomAction.installSelf(DashoA10*..)
at ZeroGaei.run(DashoA10*..)
2011-12-07 16:51:27,705 DEBUG com.interwoven.wcm.installutils.DBConnectionLocator - Unable to get the DBinfo from IR or from panels
2011-12-07 16:51:27,705 ERROR com.interwoven.wcm.install.framework.panels.CheckMetadata -
java.lang.NullPointerException
at com.interwoven.wcm.advancerptctr.install.MungeDBTypePanelMetadata.mungeInputPanelMetadata(MungeDBTypePanelMetadata.java:88)
at com.interwoven.wcm.install.framework.panels.CheckMetadata.input6RadioButtons(CheckMetadata.java:2591)
at com.interwoven.wcm.install.framework.panels.CheckMetadata.executePanelControl(CheckMetadata.java:332)
at com.interwoven.wcm.install.framework.panels.CheckMetadata.install(CheckMetadata.java:264)
at com.zerog.ia.installer.actions.CustomAction.installSelf(DashoA10*..)
at ZeroGaei.run(DashoA10*..)"