TEamsite Upgrade to 6.7.2 SP2 - Problem with Tagging

System

Hello,
Since we've upgraded Teamsite we are getting the following error sporadically from Users when they try to tag a file. When they tag it and then hit SAVE they get the following error:


Root cause:
BackendAdaptor exception occurred while retrieving metadata. [null ]



Details...

[indent]

com.interwoven.ui.tagui.util.EAExtractorException: BackendAdaptor exception occurred while retrieving metadata. [null ] at com.interwoven.ui.tagui.util.EAExtractor.populateMetadata(EAExtractor.java:541) at com.interwoven.ui.tagui.util.EAExtractor.extractAndSave(EAExtractor.java:172) at com.interwoven.ui.tagui.SaveMetadataCommand.execute(SaveMetadataCommand.java:208) at com.interwoven.ui.base.impl.command.CommandHandler.doExecuteCommand(CommandHandler.java:917) at com.interwoven.ui.base.impl.command.CommandHandler.tryRunCommandDescriptor(CommandHandler.java:753) at com.interwoven.ui.base.impl.command.CommandHandler.tryRunCommandID(CommandHandler.java:628) at com.interwoven.ui.base.impl.command.CommandHandler.runCommandLoop(CommandHandler.java:233) at com.interwoven.ui.base.impl.command.CommandServlet.doGet(CommandServlet.java:163) at com.interwoven.ui.base.impl.command.CommandServlet.doPost(CommandServlet.java:263) at javax.servlet.http.HttpServlet.service(HttpServlet.java:637) at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.interwoven.livesite.spring.hibernate.web.filter.OpenSessionsInViewFilter.doFilterInternal(OpenSessionsInViewFilter.java:112) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:75) at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:183) at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:138) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.interwoven.ui.base.impl.auth.AuthenticationFilter.doFilter(AuthenticationFilter.java:203) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at com.interwoven.ui.base.util.SetRequestEncodingFilter.doFilter(SetRequestEncodingFilter.java:106) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:286) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:845) at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583) at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:447) at java.lang.Thread.run(Thread.java:595) [/indent]