Hello,
we an error "Get page count failed" on several occasions in our reports (it's not related to one and surprisingly not to all),
- if we stay for more than 1-2 minutes at one page and then try to move to the next page of the report
- if we stay for more than 10 minutes at one page, we get a message : report has expired, please, refresh your browser. If we do so, we get an error "Get page count failed"
[Thread 68, 3514] 2020-02-11 14:14:43 UTC+0100 com.actuate.reportapi.engine.birt.document.ReportDocumentManager.getReportDocument()
WARNING: The specified report: /$$$Transient/1219.RPTDOCUMENT was not found. The report appears to have expired.
[Thread 68, 3514] 2020-02-11 14:14:43 UTC+0100 com.actuate.reportapi.engine.birt.GetPageCountTask.doTask()
WARNING: GetPageCountTask: class com.actuate.reportapi.enginemanager.JREMExceptioncom.actuate.reportapi.enginemanager.JREMException: Your report appears to have expired. Please refresh your browser.
at com.actuate.reportapi.engine.birt.document.ReportDocumentManager.getReportDocument(ReportDocumentManager.java:878)
at com.actuate.reportapi.engine.birt.document.ReportDocumentManager.getReportDocumentByTask(ReportDocumentManager.java:1056)
at com.actuate.reportapi.engine.birt.GetPageCountTask.getReportDocument(GetPageCountTask.java:165)
at com.actuate.reportapi.engine.birt.GetPageCountTask.doTask(GetPageCountTask.java:59)
at com.actuate.reportapi.engine.Task.execute(Task.java:340)
at com.actuate.reportapi.enginemanager.ControlRunnable.runTask(ControlRunnable.java:84)
at com.actuate.reportapi.enginemanager.ControlRunnable.run(ControlRunnable.java:38)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)
[Thread 68, 3514] 2020-02-11 14:14:43 UTC+0100 com.actuate.reportapi.engine.Task.logExecutionException()
SEVERE: An error occurred when executing /Local Reports/HELLA_MICRO_DISTURBANCES.rptdesign, Volume Name: iTAC.BI, User Name: admin
com.actuate.reportapi.enginemanager.JREMException: Your report appears to have expired. Please refresh your browser.
at com.actuate.reportapi.engine.birt.document.ReportDocumentManager.getReportDocument(ReportDocumentManager.java:878)
at com.actuate.reportapi.engine.birt.document.ReportDocumentManager.getReportDocumentByTask(ReportDocumentManager.java:1056)
at com.actuate.reportapi.engine.birt.GetPageCountTask.getReportDocument(GetPageCountTask.java:165)
at com.actuate.reportapi.engine.birt.GetPageCountTask.doTask(GetPageCountTask.java:59)
at com.actuate.reportapi.engine.Task.execute(Task.java:340)
at com.actuate.reportapi.enginemanager.ControlRunnable.runTask(ControlRunnable.java:84)
at com.actuate.reportapi.enginemanager.ControlRunnable.run(ControlRunnable.java:38)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)
[Thread 32, 3514] 2020-02-11 14:14:43 UTC+0100 com.actuate.schemas.ActuateSoapBindingImpl.getIVUpdatedObjects()
SEVERE: Get page count failed..Get page count failed..
Any idea, hint?
Thank you very much,
Lucy
