Preview upcoming KC Search improvements

Karen Weir

Time is running out to submit your ideas and feedback to the Online Support team!  

Now is your chance to Preview the proposed Knowledge Center Search improvements – before they go live.

Take a look at a recent blog post by David Slimmon, Sr Director Customer Service:

In Search of a Better Search

Published 8/21/14 at 9:02 AM byDavid Slimmon

http://www.opentext.com/portal/site/communities/vca/blog/1.11.5356/article/1.26.4481

We look forward to your feedback!

Karen Weir

Online Community Manager  |   Customer Support

OpenText

www.opentext.com

Phone:  519-888-7111 x2492

Mobile:  226-338-0333

From: Karen Weir <kweir@opentext.com>
Date: Thursday, August 14, 2014 at 1:46 PM
Online Support Preview
Knowledge Center SearchPreview Phase Launched August 14, 2014Over the past year, the Online Support team has been gathering feedback from customers, partners, and staff on how we can improve searching on the Knowledge Center.Overwhelmingly, the main pain point was narrowing down the number of search results that are returned.  It can seem impossible to wade through thousands of possible resources, without an easy way to filter out the 'noise'.We are building many improvements to search in the coming weeks, the main feature is the ability to choose a product and types of resources to search against - before initiating it!  We will also make it possible to further refine your search results by resource type and modification date...↠ visit theOnline Support Preview site today to review the new Mockups just released!        Additional resources:Online Support InfoGraphic  |   Online Support Preview  |   Help & About
Best regards,
Karen Weir
Online Community Manager  |   Customer SupportOpenTextwww.opentext.com
Phone:  519-888-7111 x2492Mobile:  226-338-0333