user doesn't have teamsite menu items enabled

System

We created a new workarea recently, and one of the users who has 'author' and 'editor' roles doesn't have the 'New File', 'New Form Entry', 'New Folder' or 'Import' items enabled on the 'File' menu.

I'm sure this is something simple to resolve but I'm not having much luck.

We only have two users, the other is an admin, and everything is fine for them, but they are off-site at the moment.

I have checked iw.cfg and there are no menu items specifically restricted by role.