Hello - We are working through a rather odd issue with interwoven support. I've posted it here in the hope that someone may have had a similar issue.
The Error: After creating and saving a new form our users are able to preview the file
using preview button located in the form. Our user is able to edit and preview
anywhere between 2-4 times and then the preview page takes a bit longer to load &
we get a page cannot be displayed error.
The user can close the file, clear cache and create a new file - this second file
will result in a page not be displayed on the first edit and preview of file.
After a period of time; over 2-4 hours if the user goes back to re-edit and preview
the first or second created file they can do so - and the cycle will then repeat.
What is happening within TeamSite: IWPROXY is failing when this occurs. Our admin is out so I'm not sure at which point it’s failing. but in watching in debug yesterday- after the 2-4 time IWPROXY is failing to proxy the request (sorry to be unclear - I'll update the case asap with more info)
What is working:
We have other branches in our TeamSite environment that use templates. We have no preview issues with these areas but are not using the jquery file, tiles, or generating jsp in those branches but they all use extensive JavaScript and are .html files.
What seems to be the trigger but we're told it shouldn't be the cause:
We have done extensive testing to determine when which file loads into our form our preview 'dies'. It happens when we include a call to load a file called jquery-1.2.1.js
Located at:
http://code.google.com/p/jqueryjs/downloads/list (both packed & unpacked - cause the error)
If we call the .js file when the page is sent to staging vs. calling it during the create, edit, preview or generate cycle - the error no longer occurs.
I understand that what is described should be enough to say “hey dork” - don't use that
file and everything should be fine - all fixed.
However our site is in the later phase of a re-design and the final code delivered from our vendor relies extensively on the jquery functionality. Without it none of our JavaScript works in preview mode.
We've submitted all the files in question, including our .tpl file to IWOV support.
They are unable to re-produce the error.
We keep hearing from support and our consultants that the js file shouldn’t be the issue but we can’t discount that when its removed or called at submit the error is gone.
We are also using tiles in a very limited way and the files are being generated as jsp.
We are using Solaris 9, TeamSite 6.5 and I’m sure there is information that I’ve not provided here and will post if needed. What we were hoping to gain from the post is some help where/what we should review in our environment. Other then this issue our TeamSite implementation is unremarkable.
Sorry for the long post – thank you for reading it.
