On April 27, 2024, our Sign-in and Create Account options will be unavailable from 9am-12pm ET. During this maintenance window, developer account access and free trial registration will be unavailable.

Session has expired issue - Local File Manager / MacOS

I've got a remote user who is having issues editing files in CCSTD through local file manager. He reports that when he downloads the file, the message appears "The session has expired". All of our users are on Win clients except him and I'm not sure what else to tell him.

I've gave him the following recommendations:
1) Logout / Login
2) Restart computer
3) Make sure cookies are enabled
4) Try different browsers (he tried Firefox / and Camino [not supported I know])
5) Delete your iwtemp folder. He couldn't find it and I didn't know where it's stored on macs (normally c:\iwtemp\ on pc's)

Client Info: MacOS 10.4.8, JVM 1.4.2
Server: TS 6.5 Win2K

At one point a few months ago it worked for him, now it doesn't.

Any ideas?