6.1 Upgrade Failure

System

Hello Moderator.....

We have just spent another long weekend in attempt to upgrade our production environment. The errors were plentiful and documentation inadequate. I have been monitoring these forums for months now. Multiple posts in several forums have asked for a list of happily migrated customers. To date this is has not been provided unless I've missed it but chances are I would have seen it.

It seems the assumptions that can be made from the silence are:

1. There are so few it is embarrassing for your marketing department.
2. There is an unwillingness to publicly list these customers.
3. These requests do not merit the respect a response would provide.

I don't know. What I do know is...a highly skilled and experienced system administrator should be able to upgrade a product without hiring a consultant.

1. All procedures should be clearly documented.
2. A backout procedure should be included.

The following are my perceptions after reviewing multiple posts from experienced contributors of this forum.

What I have determined about the 6.1 version is:
1. New version is great... use the Professional over the Standard view.
2. New version is very difficult but not impossible to upgrade.
3. Documentation is well... typical Interwoven style... lacking and or inadequate.
4. Not a lot of happy migration posts are out there.

In Summary

This isn't a technical question, more of a rant. I really don't want to use this forum to put the company in a poor light however it seems that there is not many other places to communicate this type of issue. What I have observed is a significant amount documented frustration from many posts to warrant some type of corporate response and remedy.

For Example:
Serious flaws don't seem to have been acknowledged in other posts.
Multiple posts reference missing documentation.

The bottom line is we need to upgrade this system. Where can we find the proper documentation recourses to accomplish this? This area is becoming increasingly competitive. How can Interwoven expect to continue to be successful going forward when customers are responding in this way? If issues such as these persist or escalate, I would imagine software dollars will begin to be spent elsewhere.

thks.


Christine